Products & Services – 2017 Annual Report for Members

Products & Services

To make your financial
life better

At SchoolsFirst FCU, we’re here to serve as your trusted partner, make your financial life easier and help you achieve your short- and long-term goals. No matter where you are in life, we have innovative products and services that are right for you.

Mobile Banking is Convenient, Fast and Secure

MagnifyMoneyTM named the SchoolsFirst FCU Mobile Banking app “Best Credit Union App of 2017” among large credit unions based on Members’ high star ratings in the app stores.

Love SchoolsFirst FCU and Their App! Five Stars
Such a great credit union and extremely useful and user-friendly app! I can easily monitor my accounts, deposit checks from anywhere, transfer money, and pay bills on the go. Thanks, SchoolsFirst FCU, for your incredible customer service!
Works Perfectly! Five Stars
I’ve never had a problem using the app. The mobile check deposit is much better than other banks that I’ve had.
Best app and credit union in California Five Stars
This app is just as efficient as the credit union. I don’t even use the browser version. All my transactions including deposits of checks are done in the app. Just love it!
Great SchoolsFirst FCU App Five Stars
I really love this app. It’s really easy to use and I use it all the time. I’m not a tech savvy person and I can use it. When they need to do updates, it’s always at times when people are sleeping, off times. This is also a safe app to use. I love it and use it all the time!!!
Love this app! Five Stars
There are so many convenient and efficient features on this app. Electronic deposit and transferring between accounts are my favorites. It is so easy to transfer money from my account to my childrens’ accounts as needed. The transactions appear instantly, no lag time. Great app!

No matter where you go, you have easy and secure access to your accounts. Whether you want to check your account balances, pay bills, or transfer funds, you can do it in just seconds.

  • And, in 2017 we added new features:
  • Order checks right from the app
  • Sign up for free enhanced Mastercard® ID Theft ProtectionTM, 1
  • Add and edit your overdraft protection preferences
53%
of our Members used Mobile Banking for everyday transactions
314,000
logins a month
181,000
eDeposits a month

There’s a Mastercard credit card for everyone.

more than
288,000
SchoolsFirst FCU credit cards were in Members’ wallets at the end of 2017.
Our suite of Mastercard credit cards offer competitive rates and new ID Theft Alerts and ID Theft Resolution Services.1
Other Benefits Include:
School Employee Credit Card
  • 1.5% cash back on all purchases which is deposited to your Summer Saver Share account quarterly.2
  • Automatically lower your rate for every year you make on-time payments.3
  • Interest Only Summer Payments.4
  • Skip-a-Payment Option.5
  • Once a year only rate adjustment.6
Rewards Credit Card
  • Earn 1.5 points per $1 spent.
  • Redeem points for cash, travel, merchandise and more.
  • Accumulate unlimited points that never expire.7
  • No Foreign Transaction Fee.
  • Personal Concierge.
  • Personal Travel Advisor.
  • Luxury Hotel and Resorts Program.
Inspire Credit Card
  • Free Credit Score.
  • Free Credit Summary.
  • Skip-a-Payment Option.5
Discover which card fits your spending habits and lifestyle.
Visit mastercard.schoolsfirstfcu.org to learn more.
Keeping Your Accounts Secure is Always Top of Mind
EMV chip technology to help protect you from fraud
ID Theft Alerts and Theft Resolution Services through MasterCard ID Theft ProtectionTM,1
Emergency Wallet Replacement helps you quickly cancel and reorder important contents of your lost or stolen wallet
We added new complimentary enhanced identity theft protection benefits in 2017:

Social Security Number Monitoring
in credit bureau files or public records.

Address Change Monitoring
through the national U.S. Postal Service database.

Identity Fraud Expense Reimbursement
up to $1,000.

Overdraft Protection
We have you covered.
Our overdraft protection options give you a back-up plan if you don’t have enough money available in your account. Plus, you can choose more than one of our overdraft protection programs to help keep you covered.

Share Transfers

Overdraft Protection Loan

Debit Card Overdraft Protection8

Branches and ATMs to Serve You

In 2017, we had 47 branch locations serving Members in Los Angeles, Orange, Riverside, San Bernardino and San Diego

We moved our Torrance Branch and Gardena Branch to new locations and remodeled our Placentia Branch.
MORE THAN
28 Thousand
CO-OP Network ATMs with more locations in your neighborhood Rite Aid, Albertsons, and Stater Bros. stores.
It’s quick and easy to find a branch or fee-free CO-OP ATM near you on our website or mobile app.

Helping Members Achieve the Dream of Homeownership

in 2017 we helped
2,952
Members purchase or refinance their home with more than $1 billion in first mortgage loans. We also helped 4,230 Members with $377 million in Home Equity Lines of Credit (HELOC) and fixed equity loans.
We’re making it easier to find and buy a home.
Our Home Advantage Program helps Members navigate the homebuying journey by connecting them with an experienced SchoolsFirst FCU loan consultant and participating real estate agent. Plus, Members enjoyed exclusive savings and benefits in 2017:
$6,018
Average savings for Members buying AND selling through the Home Advantage Program
$2,111
Average savings for Members buying OR selling through the Home Advantage Program
We’re also making the home loan process easier for Members with a new online experience that is easy and paperless. Members can securely upload, review and sign documents from their computer or mobile device. And, Members can check on the progress of their loan 24/7. Overall, we’re reducing the time from application to closing, helping Members achieve their home finance goals sooner.

Car Buying Made Easy

we funded
$1.3 Billion
in auto loans.
we funded
61,555
auto loans to help our Members purchase vehicles.
We offer Members car buying solutions to make the experience simple and stress-free. Whether you’re on a budget, want a convenient one-stop shop, or just a great deal, we have an affordable solution to fit your needs.
Autoland
Concierge, New & Used
A personal Autoland consultant can help you find and finance your perfect vehicle, and have it delivered to your closest branch.
Car Buying Service, powered by TrueCar
Self-Serve, New & Used
Shop from the comfort of your home with our online Car Buying Service, powered by TrueCar. See what others have paid for the car you’re considering, and enjoy negotiation-free Guaranteed Savings on new cars, as well as used car discounts.
Enterprise Car Sales
No-Haggle, Used Vehicles
Enterprise offers a variety of makes and models at great prices. Plus, each vehicle has been inspected by an ASE-Certified Technician.
FastTrack Auto Dealers
A network of more than 300 dealerships where you can get SchoolsFirst FCU financing onsite.

Guidance you can trust whenever you need it. A true benefit of Membership.

In 2017, we held more than 230 in-person complimentary workshops on home buying and retirement planning for school employees.

We Want to Help You Build a Secure Financial Future
Our financial advisors are here to help you understand your investing and retirement options.9 They are salaried, not commissioned, so you can count on getting objective advice – always with your best interests in mind.
Boost Your Financial Knowledge
The new Advice section on our website features tools and resources designed to help you make the most of your money.
  • Money iQ: Short, interactive learning modules designed to improve your money management skills, whether it’s understanding interest rates, how credit scores are calculated, or what’s covered by your auto insurance. Learn at your own pace and earn a certificate each time you complete a course.
  • Financial Fitness: Confidential counseling services to help you work toward achieving your financial goals.
  • Extra Credit: Blogs, videos and advice to help you boost your financial knowledge and make smart decisions about your money, through every stage of life.
  • It’s a Money Thing: Helps kids and students learn financial basics including organizing finances, building a budget, the fundamentals of investing, and guarding against identity theft.
  • Report Card: Our quarterly Member newsletter, offering seasonal tips and advice for improving your financial well-being.
  • Savvy Money Minutes: Quick tips for setting savings goals, spending wisely, and living the life you want to from Jean Chatzky, financial editor for NBC’s Today Show.
  • Workshops: Complimentary educational workshops, in-person and online, on a broad range of topics.

Stay Connected With Your Credit Union Family

Our social media channels offer financial tips, blogs, Member stories and workshops.
in 2017, we had more than
50,800
total followers on all of our social media channels.
Our YouTube channel features timely financial education videos and workshops.
Join our social media communities today
  • Like us on Facebook and discover personal finance tips, learn about events and get inspired by our Members’ stories.
  • Follow us on Instagram for financial inspiration, motivational quotes and pictures of our Members in the communities we serve.
  • Subscribe to our YouTube Channel and watch Member stories, recorded workshops, money management tips and other videos to help you master your finances.
  • Follow us on Twitter to stay in the know about personal finance news, events, tech tips and Member stories.
  • Follow us on Pinterest for educational infographics, money-saving tips and Member stories.
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